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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit	The individual being assessed must provide evidence of specified essential knowledge as well as skills Observation of workplace performance is essential for assessment of this unit Consistency of performance should be demonstrated over the required range of situations relevant to the workplace Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Context of and specific resources for assessment	Assessment should replicate workplace conditions as far as possible Resources essential for assessment include Access to relevant workplace or appropriately simulated environment where assessment can take place Relevant legislation regulations and guidelines Relevant policies

Method of assessment may include	Observation in the work place Written assignmentsprojects Interviewing and questioning Formal appraisal systems Supporting statement of supervisors

Access and equity considerations	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Major drug groups must include:	Analgesics and anti-inflammatory agents Viral and anti-bacterial agents, anti-fungals or antibiotics Anti-coagulants Anti-depressants Anxiolytics and hypnotics Anti-diabetic agents Anti-epileptics Anti-gout agents Corticosteroids Diuretics Gastro-intestinal agents Anti-histamines Cholesterol and lip lowering agents Asthma treating agents Hormonal preparations Heart preparations Anti-hypertensives Osteoporosis preparations

Prescriptions may be for:	Inpatients Outpatients Extemporaneous preparations that do not have a fixed formulae, for specific clients, need to be mixed and provided eg dermatological preparation, paediatric formulations

Prescription information may include:	Handwritten Electronically generated Include an order by a pharmacist

Medication form and related abbreviations include:	Commonly used abbreviations for dispensing instructions, routes of administration as per Australian Pharmaceutical Formulary abbreviations

Prescription discrepancies and/or situations requiring additional assistance may include but are not limited to:	Incomplete or incorrect prescriber and/or client details Prescription out of date Prescriptions marked "cancelled" or otherwise such as to indicate that it has been dispensed and completed Prescriptions for medicines restricted in their availability including hospital specific restrictions, PBS authority and Section 100 Prescriptions for a narcotic written by the prescriber for self treatment Questionable dosages and administration method for commonly used drugs Request for excessive quantities

Regulatory and legislative requirements for each State and Territory may include:	Consumer Law, Environmental Law, Occupational Safety, Health and Welfare Law specific to Local Government, State and Federal Legislation The Pharmacy/Pharmacists Act and related regulations Drugs, Poisons and Controlled Substances/Poisons Act and related regulations Therapeutic Goods Act Health Act and related regulations Privacy legislation Pharmaceutical Benefit Scheme (S85, S100)

Standards may include:	Pharmacy Board Guidelines and/or directives SHPA standard of practice SHPA code of conduct/ethics Pharmaceutical Society of Australia's Professional Practice Standards

Accuracy of client details may include but is not limited to:	Name, current address, date of birth Concessional/entitlement numbers and categories eg pension Allergies, medical conditions and other medications taken Name of client's doctor Medicare numbers Ward/clinic/cost centre

Client medication profile may include:	Date of birth Approximate weight and height of the patient Any known chronic medical conditions or incapacities Allergies or history of adverse drug reaction Any known and relevant lifestyle factors eg history of drug dependency, use of non-pharmacy health care services or therapies Other medications including OTC, complementary products, prescription etc. SAS approvals Restricted drug approvals Authority numbers S100 status

Dispensary administrative systems and associated technology may include:	Pharmacy dispensary hardware system: main hard drive, associated floppy and/or CD/DVD drives various controller boards for peripheral devices keyboard, screen, printers, modem, scanners Pharmacy dispensary software system: proprietary software spreadsheets, word processing, accounting packages customer, supplier, stock, and drug usage databases

Dispensary administrative computerised tasks may include but are not limited to:	Updating patient records - demographic details, entitlement numbers Maintaining prescriber records Maintaining medication/drug records Maintaining dispensing/prescription records Maintaining supply of cautionary and advisory information ready for use Financial management reports - number and value of prescriptions dispensed Drug usage reports Stock control reports Pharmaceutical Benefits Scheme claims S100 claims Government claims Management accounting - customer accounts Backing up system and maintaining security - daily, weekly and system backups Printing consumer product information

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HLTPH414B - Assist in dispensary administration

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement